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Store Policy

Customer Care

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At The Lux Bath Boutique, we are committed to delivering a seamless shopping experience for luxury bathroom fixtures and accessories. Your satisfaction is our priority, and we’re here to assist you every step of the way.

  • Personalized Assistance

Have questions about our high-end fixtures or need help selecting the perfect accessory for your space? Our knowledgeable team is here to provide expert guidance.

  •  Contact Us

📧 Email: hello@theluxbathboutique.ca
📞 Phone: 1-800-380-1609
💬 Live Chat: Available during business hours

  • Response Time

We strive to respond to all inquiries within 12 hours.

  • Order Support

Need help with an order? Whether it’s tracking, modifications, or product availability, we’re happy to assist.

  • Product Guidance

From installation recommendations to material and finish details, we ensure you have all the information needed to make an informed purchase.

  •  Satisfaction Guarantee

We stand behind the quality of our premium products. If you have concerns about your purchase, please refer to our Return & Exchange Policy for details on eligible returns.

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Elevate your bathroom with confidence—luxury, quality, and expert support are just a message away.

Privacy & Safety

 

At The Lux Bath Boutique, we value your privacy and are committed to protecting your personal information. Our policies ensure a secure and seamless shopping experience while maintaining the highest standards of data protection.

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1. Collection & Use of Personal Information

When you shop with us, we may collect essential details such as your name, email, phone number, billing/shipping address, and payment information. This data is used solely to:
✔ Process and fulfill your orders
✔ Provide customer support and updates on your purchase
✔ Improve our website and shopping experience
✔ Send exclusive promotions (only with your consent)

​2. Secure Payments & Data Protection

We use encrypted payment gateways and industry-standard security measures to safeguard your personal and financial information. Your payment details are never stored on our servers.​

3. Third-Party Sharing

We respect your privacy and do not sell or share your personal information with third parties, except for essential services like payment processing, shipping, and fraud prevention.​

4. Cookies & Tracking Technologies

To enhance your browsing experience, we use cookies and analytics tools. These help us understand shopping preferences and improve our website. You can disable cookies in your browser settings if preferred.​

5. Customer Account Security

If you create an account with us, it is your responsibility to keep your login details confidential. If you suspect unauthorized activity, please contact us immediately.

​6. Compliance & Updates

We comply with Canadian privacy laws and regularly update our policies to reflect best practices. Any changes will be posted here.

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If you have questions about our Privacy & Safety policies, feel free to contact us at hello@theluxbathboutique.ca.

Payment Methods

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments (** Applies to our corporate accounts. Some restrictions apply.)

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