Question 1

What hours are you open?

Accepted Answer

We are open 24/7 for purchases.  However, our Chat and phone lines are open M-F 7 a.m. to 9 p.m. and Sat & Sun 10 a.m. to 6 p.m. PST.

Question 2

What is your return and exchange policy?

Accepted Answer

We accept returns and exchanges within 10 days of receiving the product for MOST items, provided items are unused and in original packaging.  The shipping costs are your own responsibility.  However, there are some items which are non-refundable and will be noted as such on your invoice when your order is processed.

To initiate a return, please contact us.

Question 3

How long does shipping take, and what are the costs?

Accepted Answer

Shipping  time  is product dependent, based on availability at the supplier or if it is a custom order. Please contact us is you have a tight timeframe to ensure you will receive the product within the required.  Upon ordering your product, you will receive an email confirmation with approximate shipping time.   Shipments over $500 are free.

Question 4

What payment methods do you accept?

Accepted Answer

We accept major credit cards (VISA, Mastercard, AMEX, Discover), PayPal, and other payment methods like Apple Pay and Google Pay. Check our payment options at checkout for the full list.

Question 5

What should I do if I received a damaged or incorrect item?

Accepted Answer

If you received a damaged or incorrect item, please contact our customer service team within 3 days of receipt of your order, along with your order details and a photo of the item. We’ll be happy to assist with a replacement or refund.

FAQ

Frequently asked questions

What hours are you open?

What is your return and exchange policy?

How long does shipping take, and what are the costs?

What payment methods do you accept?

What should I do if I received a damaged or incorrect item?

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Customer Care

About
THE LUX BATH BOUTIQUE

FAQ

Frequently asked questions

What hours are you open?

What is your return and exchange policy?

How long does shipping take, and what are the costs?

What payment methods do you accept?

What should I do if I received a damaged or incorrect item?

Subscribe to our Newsletter- Don't miss our news and sales!

Shop

Customer Care

About THE LUX BATH BOUTIQUE

Subscribe to our Newsletter-
Don't miss our news and sales!

About
THE LUX BATH BOUTIQUE